Questions, answered

Saving time, staying secure, and everything about your account.

Is this for me?

I'm drowning in receipts and invoices. Will this actually help — or is it just another app?+

If you've ever spent an evening typing invoice numbers into a spreadsheet… we're so sorry. Snap or upload the invoice, our system reads it, you check it, and you get clean, exportable data. The difference hits on your very first upload — and so does the thought: "wait, I could've been at dinner."

I'm not technical at all. Is it complicated?+

If you can take a photo or attach a file, you're overqualified. Nothing to install, no setup, no 40-page manual. Upload → review → export. That's it.

How fast can I start?+

Straight away. Create an account with no card, get 14 days to try it, upload your first invoice and watch it get read. Or check one invoice in the free tester on the homepage first, with no account.

Saving time & getting it right

How much time will I really save?+

Honest answer: enough to get your evenings back. Typing one invoice takes minutes; a stack eats your night. Reclaim Day reads them for you — even a whole ZIP in one go. So the real question isn't "how much time" — it's: a good dinner with the people you love, or another late date with a spreadsheet? We'd pick the dinner.

What if a number is read wrong?+

You're always in control: every field is editable, duplicates and odd figures get flagged, and tricky scans get a second, more careful read. You get the speed of a robot with the final say of a human — the best of both, minus the typing cramp.

Why not just keep doing it by hand or in Excel?+

Excel is great… until it's 11pm and you're squinting at a crumpled receipt. Manual entry is slow, error-prone, and the cost comes back every single month. One mistyped VAT figure can cost more than a year of this. Let the boring bit run itself.

What can I put in, and what do I get out?+

In: PDF (multi-page and several invoices per file), JPG, PNG, WebP, phone photos, scans — or a whole ZIP at once. Out: Excel (.xlsx), CSV, a tidy PDF summary, plus accounting-ready columns (HMRC SA103 with box numbers, Sage codes). Foreign-currency invoices are converted to GBP at official HMRC rates.

Security & privacy — secure by design

Is my financial data actually safe here?+

Yes — and we don't joke about this part. Security is built into the design, not bolted on after. Your files are encrypted in storage and in transit, every account's data is isolated so no other user can ever see yours, and access is locked down by default.

What exactly do you do to protect my account?+

• Encryption at rest and in transit. • Per-account isolation — your data is walled off at the database level. • Two-factor authentication (MFA) with an authenticator app. • Brute-force protection — repeated bad logins get locked out. • Tamper-evident consent records — your agreement is cryptographically signed. • Even our own admin access is MFA-protected and fully audited.

Who owns my data, and what can I do with it?+

You do. We never sell your data. From your dashboard you can export everything or permanently delete your account yourself — one click each. The providers that process data for us are listed in the privacy policy.

Do you use my invoices for anything else?+

No. Your documents are read only to extract your data for you — not to train systems, not to share. Your numbers are nobody else's business.

For accountants & bookkeepers

I run an accounting firm — what's in it for me?+

One dashboard for every client: invoices, summaries, VAT, in-app chat, PDF reports and bulk export across all clients. Less chasing, less re-keying, happier clients — and you earn commission on every client you refer. (Yes, the boring admin can quietly pay you back.)

Will this make my clients' lives easier (so they stay with me)?+

That's the whole idea. Clients upload in their own panel, you see it as soon as it is added, and you can nudge them for anything missing — no more "could you resend that receipt?" email tennis.

Can I keep my own branding?+

Yes — add your firm's name and logo so clients get a polished, consistent experience that looks like you.

Pricing & commitment

How does the free trial work?+

You get 14 days and 10 documents to test everything, with no card required. The trial never turns into a paid plan by itself — when it ends you simply stop adding new documents until you pick a plan. Your data stays: you can still view and export it. A paid plan you choose renews monthly or yearly until you cancel it in your dashboard.

What does upgrading get me, and how does annual work?+

More documents and room to grow. Switch monthly/annual whenever — annual gives you 2 months free — and you can move to annual from your dashboard with fair, prorated billing.

Am I locked in?+

Never. No long contracts, no hostage situation. Export your data and walk out the door any time — which is exactly why most people happily stay.

Account & how-to

I forgot my password — how do I reset it?+

Click "Forgot password?" on the login page and follow the email link. If you have MFA on, you'll confirm a code from your authenticator during the reset — that's the lock doing its job.

I lost my authenticator / need to reset MFA. What now?+

If "trust this device" is still active, just sign in and set up a new authenticator in Settings. Lost access completely? Email help@reclaimday.com — once we've checked it's really you, we remove the old factor so you can enrol a fresh one.

What's "trust this device" — is it safe?+

It lets you skip the MFA code for 30 days on a device you own, so logging in is quick without lowering your guard on new or unknown devices. Great for your own laptop — not the library computer.

How do I export my data or delete my account?+

In your panel under Privacy / GDPR: one click for a full export, and a separate action to permanently delete your account and all its data. No "are you really sure?" guilt-trip maze.

How do I get help?+

Clients can message their accounting firm directly in the app. For everything else, email help@reclaimday.com — real help, no runaround.

14 days, no card. Check your first invoice as soon as your account is open.

Start free